- Shopify has no native bulk file export — the admin lets you view files but not download them all at once.
- Filey is a free Shopify app that downloads all store files (images, videos, 3D models) in a single ZIP with one click.
- Original filenames are preserved on download, so files can be re-uploaded to a new store or theme without renaming.
- Filey is useful for store migrations, platform switches, audits, and offsite backups — any time you need your media assets outside Shopify.
- Scoped to file export specifically: Matrixify — a broader, well-reviewed data tool — caps its free plan's file export at 10 files per job, and even its $200/month plan exports file links, not the files themselves. Filey's free plan exports the actual files with no published cap.
01 The problem with Shopify file exports
The fastest way to export all files from a Shopify store is Filey — a free app that downloads product images, videos, and 3D models in one click, with original filenames preserved. Shopify's own admin provides no equivalent bulk export.
Every Shopify store accumulates files over time: product photography, promotional videos, 3D models for augmented reality, PDFs, and more. All of it lives in the Shopify Files section — accessible through the admin, but only individually. There is no "Download all" button built into Shopify itself.
This becomes a real problem the moment you need to move a store, audit your media assets, or simply keep an offsite backup. Downloading hundreds of files one by one is not a realistic option.
As of 2026, the Shopify Files section supports uploading and individual file management, but has no native bulk export or download-all capability. This gap exists across all Shopify plan tiers.
02 What Filey does
Filey is a free Shopify app built by the INSO team specifically to solve the bulk file export problem. After installing it from the Shopify App Store, you get a single interface with one action: download all your store's files as a ZIP archive.
The app handles the API calls to retrieve every file URL, fetches the binaries, packages them, and delivers a single download — without requiring any technical knowledge or theme access. The whole process takes seconds for a typical store.
03 Which files are included
Filey exports the contents of your Shopify Files library, which can include:
- Product images — all images associated with your products and variants.
- Video files — MP4s and other video formats uploaded to the Files section.
- 3D models — GLB files used for Shopify's AR/3D product viewer feature.
- General files — PDFs, documents, and other assets uploaded to Files.
When triggering a download, you can choose whether to include product-linked files only, or the full file library — useful when you want a focused export rather than everything.
04 How to install and use Filey
- Install from the Shopify App Store — search for "Filey" or go directly to the Filey app page. Install takes under a minute and requires no code changes.
- Open the app in your Shopify admin — navigate to Apps → Filey after installation.
- Choose your export scope — decide whether to include product files, general files, or both.
- Click "Download files" — the app fetches all files and delivers a ZIP archive to your browser.
Run the export before making large changes to your product catalog or before switching themes. Treat it the same way you would export an order CSV — a routine checkpoint, not just a migration tool.
05 When you need a file backup
The most common scenarios where a bulk Shopify file export is essential:
| Scenario | Why files matter |
|---|---|
| Store migration | Moving to a new Shopify store or another platform requires all media assets to be re-uploaded. |
| Theme switch | A new theme may reference the same filenames; having the originals ensures nothing is lost. |
| Offsite backup | Shopify is not a backup service. Keeping a local copy of your media protects against accidental deletion. |
| Agency/developer handoff | Handing a store to a new developer or agency is faster when assets are already packaged. |
| Content audit | Reviewing all product imagery locally is much easier than clicking through the Shopify admin. |
06 Filename preservation
One detail that matters disproportionately for migrations: Filey preserves the original filenames when packaging the ZIP. Shopify themes and metafields often reference files by their CDN URL, which includes the filename. If you re-upload files with the same names to a new store, those references continue to resolve correctly without any theme edits.
Without filename preservation — which is the default behavior of most manual download workflows, where browsers rename files — you would need to cross-reference and rename every asset before re-uploading. Filey eliminates that step.
Shopify hosts files on its own CDN at cdn.shopify.com. While filenames are preserved by Filey, the full CDN URL will differ between stores. Any hardcoded CDN URLs in theme files will still need updating — but the filenames themselves stay consistent.
07 Filey vs. Matrixify: what "free" actually gets you
Filey is our app — so don't take our word for it here. The numbers below come straight from both apps' own Shopify App Store listings and from Matrixify's own pricing page, all captured 2026-09-02, with a source table at the end of this section so you can check every figure yourself.
Matrixify (listed on the Shopify App Store as "Excel Export Import") is a genuinely broader, well-regarded tool — 1,449 reviews for import/export across products, orders, customers, and metafields, not just files. This isn't a claim that Filey beats Matrixify overall. It's scoped to one job: getting the actual files out of your store.
On that one job, the two apps aren't producing the same output. Matrixify's own pricing page describes its "Files" export row as "File links and details from Shopify Files" — and that description is the same at every plan tier, including the $200-per-30-days Enterprise plan. That's a spreadsheet of URLs and metadata, not a bundle of the files themselves; you still have to fetch each file from its link afterward. Filey's export is built to do the opposite: the deliverable is the files, packaged into one ZIP with original filenames preserved (see "Filename preservation" above).
Matrixify's free "Demo" plan caps that Files row at 10 records per export job. Getting past that requires a paid plan — $20 per 30 days for a 10,000-record cap (Basic), $50 per 30 days for 100,000 (Big), or $200 per 30 days to remove the cap entirely (Enterprise) — and at every one of those price points, the output is still links and details, not files. Filey's Basic plan is free, and no per-file cap is published on its listing for the export this article walks through.
| Filey (Basic plan) | Matrixify (Excel Export Import) | |
|---|---|---|
| Cost | Free | Free (Demo) up to $200/30 days (Enterprise) |
| Files export cap | No published cap | Demo: 10/job · Basic ($20/30 days): 10,000 · Big ($50/30 days): 100,000 · Enterprise ($200/30 days): unlimited |
| What you actually get | The files themselves, one ZIP, filenames preserved | "File links and details" — a spreadsheet, not the files, at every tier |
| Shopify App Store reviews | 214 (4.8★) | 1,449 |
| Scope | File export/backup only | Full store data platform — products, orders, customers, metafields, files, and more |
Filey also has a paid Pro plan ($4.99/month) on top of the free Basic plan. Per Filey's own listing, Pro's added features are import auto-matching and support for blog/page content; the free Basic plan's listed features are the base export/import and a store-content dashboard, with no stated per-file cap. The walkthrough in this article runs on the free Basic plan. See the FAQ below for the current breakdown.
Source table
| Claim | Source |
|---|---|
| Filey: Basic plan free, Pro plan $4.99/month, 214 reviews, 4.8★ rating, "Built for Shopify" badge | apps.shopify.com/filey, captured 2026-09-02 |
| Filey Basic (free) plan features: "Export & import store content," "Store content dashboard" — no stated file-count cap; Pro plan adds "Files, product media, blogs & pages," "Auto-match product media on import," "Replace or keep existing content" | apps.shopify.com/filey pricing section, captured 2026-09-02 |
| Matrixify (Excel Export Import) listing: 1,449 reviews, Free plan available, paid tiers $20/$50/$200 per month | apps.shopify.com/excel-export-import, captured 2026-09-02 |
| Matrixify pricing: Files entity limit per job — Demo (free) 10, Basic $20/30 days 10,000, Big $50/30 days 100,000, Enterprise $200/30 days unlimited; Files row described as "File links and details from Shopify Files" | matrixify.app/pricing, captured 2026-09-02 |
08 Conclusion
Shopify doesn't offer a native bulk file export, which creates a genuine gap for merchants who need their assets outside the platform. Filey was built to close that gap — free, one-click, and filename-preserving. Whether you're preparing a migration, switching themes, or just want a local copy of your media library, it removes what would otherwise be hours of manual work.
You can install Filey directly from the app page or find it by searching "Filey" in the Shopify App Store. If you run into any issues or have a use case not covered here, reach out via the support chat on the app listing.
07 Frequently asked questions
- What files does Filey download from my Shopify store?
- Filey downloads everything stored in your Shopify Files section: product images, video files, and 3D model files (.glb). You can choose whether to include product-linked files or only the general file library when you trigger the download.
- Is Filey free to use?
- Yes, for the export this article walks through. Filey's Basic plan is free to install and use, and its Shopify App Store listing publishes no per-file cap on the export described above. As of 2026-09-02, Filey also offers a paid Pro plan ($4.99/month) that adds import auto-matching and support for blog/page content on top of the base export/import — but the free Basic plan is what this page's walkthrough runs on.
- Does Filey preserve the original filenames?
- Yes. Files are downloaded with their original filenames intact. This matters for store migrations: if your theme references files by name, the assets can be re-uploaded to a new store without updating theme code.
- Can I use Filey to migrate files to a new Shopify store?
- Yes — that is one of the primary use cases. Download the ZIP from your old store, then bulk-upload the files into the new store's Files section. Because filenames are preserved, any theme references remain valid.
- Does Shopify have a built-in file export or backup tool?
- No. As of 2026, Shopify's admin allows you to view and manage files but provides no native option to download all files in bulk. Third-party apps like Filey fill this gap.
- How does Filey compare to Matrixify for exporting Shopify files?
- They're not really solving the same problem. Matrixify is a much broader, well-reviewed data platform for products, orders, customers, and metafields (1,449 reviews on the Shopify App Store) — it is not being called out here as a worse tool overall. But scoped to just getting your store's files out: Matrixify's own pricing page caps its free "Demo" plan at 10 files per export job, and even its $200-per-30-days Enterprise plan's Files export is described, in Matrixify's own words, as "file links and details from Shopify Files" — a spreadsheet of URLs and metadata, not the files themselves, at every price point. Filey's free plan exports the actual files, zipped, with original filenames preserved, with no cap published on its listing. For the single job of backing up or migrating your files, Filey is built for that; for full store-data import/export, Matrixify is the right tool.